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Effective Communications Skills

"The most important thing in communication is hearing what isn't said." Peter Drucker

Overview

Excellent communication can facilitate a healthy working environment, foster improved working relationships and maintain first-rate customer relations.

This workshop allows participants to appraise their own communication style and consider their strengths and weaknesses in this area. This interactive workshop gives participants practical techniques that can be easily applied in every day life, both at work and outside work.

Course Content

Topics

  • What is communication? What is its purpose?
  • What is the best way to impart information?
  • Why is it important to invite comment?
  • What are the do's and don't of transmitting and receiving information?
  • What are the fundamentals of verbal and non-verbal communication?
  • What are the fundamentals of listening?
  • What are NLP Key Preferences?
  • When should you use written communication?