In today's world, managers need to have a broad range of business skills – including strategic, project, financial and resources management. Often a manager has wear several hats.
Managing people isn't easy, particularly in today's modern business environment. It requires a wide range of skills and knowledge – but more than that, it needs the right mindset. It's important to be able to understand the other person's perspective. More than anything else, managing people is about creating a motivated team that is working towards a common goal.
Both in our professional and personal lives we spend much of our time and energy communicating with others, whether in person, on the telephone or in formal settings such as meetings or presentations. Communication is an intrinsic part of our day to day experience.
The difference between a successful business and an unsuccessful one is often down to the quality of its workforce. In many ways the staff is an organisation's greatest asset. It needs to be highly-skilled, flexible and committed.
In today's employment environment it's more important than ever to develop your personal effectiveness. By understanding your objectives you can build confidence, focus on acquiring the necessary skills and present yourself to best effect.
The Gainsborough team are very knowledgeable on their subjects… they have the knack of being able to make the issues understandable to a range of different people