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Managing Difficult Employees


One of the most important management skills is being able to work with others. Good working relationships foster better productivity. So when difficulties arise it's important to resolve them – particularly since, if left untackled, they may become entrenched.

This course introduces several practical techniques of communicating and working with difficult people in the workplace. It looks at the various kinds of difficult behaviour and how best to manage them.

Course Content


  • What do we mean by difficult? What types of behaviour are displayed by difficult employees?
  • How can you identify your preferred management style and how can you assess its impact on team members?
  • What sort of communication barriers might exist?
  • What is good performance management?
  • What can you reasonably expect from your employees?
  • How can you judge a good 'standard' performance?
  • What are the rights and obligations that employers and employees have to one another?
  • What sort of objectives should you set for team members?
  • How can you monitor performance?
  • What are the advantages of providing constructive feedback?
  • How can you handle anger and aggression?
  • What are the legal issues surrounding performance management for difficult people?
  • When should you use the formal disciplinary procedure?