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Discipline and Grievance

Explaining the fundamentals of the discipline and grievance procedures


Managing discipline and grievance in the workplace is part of every staff manager's role – but the issues can be daunting. This workshop gives managers the required skills and understanding to conduct discipline and grievance procedures fairly and efficiently.

Course Outline


  • What are the rights and obligations employers and employees have to one another?
  • What is the employer's duty of care?
  • How do you institute and operate a fair process?
  • What is the difference between misconduct and gross misconduct?
  • How should you undertake a disciplinary investigation?
  • How should you to prepare witness statements?
  • How should you prepare for a disciplinary hearing?
  • When should you consider suspension?
  • What is a grievance?
  • What procedures should you follow when hearing a grievance?