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Introduction to Management Programme


This is a comprehensive introduction to management skills, and the course content can be developed to make it relevant to the particular context in which your business or organisation operates.

The programme can be accredited by the Chartered Management Institute (CMI), thus offering your staff a professional management qualification. Since the programme is for new managers, we would recommend either a Level 3 or Level 4 CMI qualification.

  • Level 3 is likely to suit first time team managers with little or no experience of management and focuses on operational management issues.
  • Level 4 is for managers who have an understanding of what is meant by management and develops skills in both operational management and starts to look at more strategic matters.

Training sessions can be delivered at times and venues to suit the needs of your organisation and delegates.

Course Content

Introduction to Management

  • What is a manager?
  • Understanding your own behavioural styles and the impact they have on others
  • Understanding and appreciating the different approaches team members have to work situations
  • Developing your own management style
  • Maintaining and developing working relationships
  • Personal development planning

Being a Leader

  • Management versus leadership
  • The responsibility of the leader in the organisation
  • The impact of the leader on personal objectives and team achievement
  • The role of the leader in maintaining integrity, fairness and consistency in action planning and decision making
  • Leadership styles and opportunities for development for the leader
  • Action-centred leadership
  • Adapting leadership styles
  • Establishing a culture of mutual trust and respect with the team

Organisational culture, values and behaviour

  • What is organisational culture?
  • Understanding the ICE values
  • Understanding ICE behaviours

Improving team performance and managing team dynamics

  • Understanding team roles and creating an effective team
  • The stages of team development

Supervision and appraisal

  • What is supervision
  • Techniques of supervision
  • Supervising remote workers
  • The Appraisal Process
  • Setting SMART objectives
  • The principles of effective appraisal meetings
  • Troubleshooting common appraisal problems

Developing individuals and teams

  • Understanding the importance of a good induction and ongoing staff development
  • Identifying learning and development requirements
  • Coaching your team

Managing plateaued and poor performance

  • Identifying performance issues
  • Managing capability issues
  • Training and coaching

Managing discipline

  • Rights and obligations of employers and employees
  • The importance of following a fair process and the correct procedures
  • Handling disciplinary issues
  • Undertaking a disciplinary investigation
  • Preparing for a disciplinary hearing

Managing stakeholder expectations and meeting stakeholder needs

  • Understanding who your stakeholders are (stakeholder analysis)
  • Responding to stakeholder needs
  • Client/customer needs
  • Change and your stakeholders
  • Understanding change and the barriers to change
  • Overcoming resistance to change
  • Communication inside and outside your organisation
  • Understanding business resources

Maintaining quality standards

  • What is quality?
  • Quality improvement systems
  • Continuous improvement and processes
  • Introducing quality systems in the workplace

Resource planning and understanding finance

  • Identifying financial and other resources
  • Making financial decisions
  • The budgeting process and its effect on the behaviour of people within the organisation
  • Human Resource Planning (HRP)
  • Linking HRP to the business plans
  • Developing an HR Plan

Management communication

  • The role of communication in the management environment
  • The effects of communication
  • Communication to support team activities
  • Giving feedback

Managing meetings

  • Deciding the purpose of the meetings
  • Preparing for a meeting
  • Conducting a meeting
  • Time Management of Meetings
  • Dealing with problems
  • Evaluating your meetings

Managing information

  • The key information needed by managers
  • Researching information
  • Information storage and retrieval
  • Data protection issues
  • Presenting management information in an understandable format
  • Business writing skills
  • Addressing the readers needs
  • Leaving a positive lasting impression

Time management

  • Preferences and Priorities
  • Managing routine and non routine activities
  • Planning to work 'SMART'
  • Delegation
  • Negotiating timescales
  • Managing client and colleague expectations
  • good communication techniques with clients
  • Identifying 'Time Bandits'
  • Monitoring and evaluating targets
  • Keeping on track

Managing equality and diversity

  • Recognising the benefits of managing diversity
  • Encouraging a flexible workforce
  • Understanding the legal implications

Recruitment and selection

  • Job analysis and design
  • Selection techniques and assessment s
  • Interviewing skills
  • Understanding the law surrounding recruitment and selection

Presentation skills

  • Understanding your audience and meeting their expectations
  • Personal impact using positive body language, strong delivery and interacting confidently with the audience
  • Producing professional materials and using appropriate media for delivery

Project management

  • What is a project – the difference between projects and operations
  • The 'life cycle' of a project
  • Project terms and definitions
  • Scope and success criteria
  • Expectation management
  • Planning and managing resources and time
  • Tracking progress
  • Measuring and evaluating progress
  • Defining success
  • Post-project appraisal