SMART Training

Measuring performance and evaluating success

Overview

This two day workshop reviews the process of setting objectives and considers the impact of values and behaviours in achieving them. The workshop includes exercises and practical guidance.

Course Content

SMART Criteria

• What are the SMART criteria?
• Setting objectives for individuals, teams, departments and your organisation
• How to use SMART criteria to achieve your objectives
• How to measure success using SMART criteria

Reviewing and Measuring Performance

• How to monitor and measure progress
• How to give constructive feedback
• How to manage difficult conversations
• How to reward good performance

Developing your team to meet objectives

• Reviewing the performance and potential of team members
• Induction and ongoing staff development
• Identifying learning and development requirements
• Sourcing solutions and options
• Coaching and mentoring in teams