Gainsborough Training
Tel: 020 8462 4800

Management Development


Our Management Development Programme provides participants with a thorough grounding in the principles of effective management and team leadership, enabling them to build strong and effective teams, motivate team members, anticipate problems and provide clear leadership.

The programme is hightly interactive, using case studies, group discussions and role-play to encourage participants to challenge their current approach. It comprises a range of modules that can be mixed and matched to suite the needs of the organisation.

On completion of the programme, participants will be equipped with the skills, knowledge and tools to deliver improved results.

Course Content

Sample content of a typical programme.

Introduction to Management

  • What is a manager?
  • Developing your own management style
  • Maintaining and developing working relationships
  • Personal development planning

Being a Leader

  • Management versus leadership
  • Leadership styles and opportunities for development for the leader
  • Establishing a culture of mutual trust and respect with the team

Organisational culture, values and behaviour

  • What is organisational culture?
  • Understanding the organisation's values and behaviours

Improving team performance and managing team dynamics

  • Understanding team roles and creating an effective team
  • The stages of team development

Supervision and appraisal

  • Techniques of supervision
  • Supervising remote workers
  • The Appraisal Process and troubleshooting common appraisal problems

Developing individuals and teams

  • Understanding the importance of a good induction and ongoing staff development
  • Identifying learning and development requirements
  • Identifying performance issues
  • Training and coaching

Managing discipline

  • Rights and obligations of employers and employees
  • The importance of following a fair process and the correct procedures
  • Handling disciplinary issues

Managing stakeholder expectations and meeting their needs

  • Understanding who your stakeholders are (stakeholder analysis)
  • Responding to stakeholder needs
  • Communication inside and outside your organisation

Maintaining quality standards

  • What is quality?
  • Introducing quality systems in the workplace
  • Continuous improvement and processes

Resource planning

  • Making financial decisions
  • The budgeting process and its effect on the behaviour of people within the organisation
  • Human Resource Planning (HRP)

Management communication

  • The role of communication in the management environment
  • Giving feedback

Managing meetings

  • Preparing for a meeting
  • Time Management of Meetings
  • Evaluating your meetings

Managing information

  • The key information needed by managers
  • Information storage and retrieval
  • Data protection issues
  • Business writing skills
  • Addressing the readers needs
  • Leaving a positive lasting impression

Time management

  • Preferences and Priorities
  • Delegation
  • Managing client and colleague expectations
  • Keeping on track

Managing equality and diversity

  • Recognising the benefits of managing diversity
  • Encouraging a flexible workforce
  • Understanding the legal implications

Recruitment and selection

  • Job analysis and design
  • Selection techniques and assessments
  • Understanding the law surrounding recruitment and selection

Presentation skills

  • Understanding your audience and meeting their expectations
  • Personal impact using positive body language, strong delivery and interacting confidently with the audience
  • Producing professional materials and using appropriate media for delivery

Project management

  • What is a project – the difference between projects and operations
  • Scope and success criteria
  • Planning and managing resources and time
  • Evaluating progress, defining success
  • Post-project appraisal